Bungie Answered
Restarted game, was unable to reconnect
I started a cryo game and had a cursor in the center of my screen that wouldn't go away. Restarted my game, no reconnect button. My team could still see my red bag. Tried restarting multiple times, lost most of a full gold kit. Team was able to grab my gold misriah. This was about 9:00 pm EST today, Thursday, May 14th 2026. My team luckily was able to make it to last exfil, but we all almost lost very hard to replace stuff. I still lost a portion of my kit.
Super annoying.
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I have some videos as well... I was not screen recording the full thing but have some video from my phone.
Hello there,
Thank you very much for reaching out to us. I'm sorry to hear that you were unable to reconnect to your lobby after you'd disconnected, due to a lack of a reconnect button. To help us investigate the issue, can you provide us with the video(s) you took showing the issue? You can upload them to one of the media-sharing websites listed below:
- Youtube
- X/Twitter
- IMGUR
In the event this may have been caused by a connection/NAT-related issue, we'd recommend trying out our Basic Network Troubleshooting and Advanced Network Troubleshooting Guides, to see if they help mitigate the issue in the future.
https://youtu.be/KSQjp_2tr_I?si=gjXrkOlmtGs148FW
Here you go, the video is me watching my teammates screen on discord, and attempting to relaunch the game and join back. That was the best I could do. Teammates/my friends showed as online... I was able to join another game... I was just never once prompted to reconnect.
Name: Tyler#3743,
Teammate(s): Madulla#2905, and Averi#3279.
At no point did I press abandon, the borrowed items in his inv were part of my kit.
Hello again,
Thank you very much for the additional video and information. We've taken note of this thread and will continue monitoring any underlying issues that may have led this to occur.
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