Bungie Answered
Game freezes on launch after update (again)
I am having another issue with the game freezing almost immediately on launch on steam. It was fixed by disabling my overlays after the last update. My overlays are still of so that is not the issue. I am able to run other games on steam. I verified the files, I uninstalled and reinstalled, and I tried restarting my pc. My drivers are also up to date. I really hope that this won't become a recurring issue following every update...
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Hello there,
Thank you very much for reaching out to us.
We understand you're experiencing issues with Marathon freezing on launch. We're sorry to hear of this. It does seem strange you are still experiencing this issue, given the troubleshooting you've performed.
So we can effectively look into this, please consider providing us with a copy of your DxDiag. You can copy and paste it over on PasteBin and reply with the viewing link. We'll then investigate. Thanks.
https://pastebin.com/LEAEQje6 Here is the dxdiag. Hopefully I can get a long term fix as I am very much enjoying the game!
Hello again,
Thank you for your prompt reply and the link.
Having reviewed the DxDiag, we see the error event occurring is AppHangB1. A few troubleshooting solutions which may help with this particular error are:
sfc /scannowto repair corrupted system files.Please let us know if the above solutions help. If you continue to experience this issue beyond the above, we'll review.
I was able to get this to run finally! If this happens again in the future, should I also try these steps again?
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