Bungie Answered
Can I have my loot back due to a rubber band glitch?
So
I was playing cryo archive and we went to go hit the final extract
In said final extract a sniper bot comes up and pushes me out of the circle
However, I was okay and then I rubber banded downward and there was nothing I could've done to "react" to the rubber band to save myself
I just posted this exact clip of this happening in the discord channel
Its under run clips I submitted my clip at 5:57 p.m pst and the post read: "BUNGIE REFUND MY LOOT RIGHT NOW!!!!!!!!!!!!!!!!!"
The clip is there showcasing how the rubberband caused my death
If there is any way for you guys to refund my loot please I need my loot
My discord name is Koa#9911 my bungie name is Koa#1580
Any help would be appericated thank you
0
Commentaires
Hello there,
Thank you for reaching out and reporting this issue.
We’re not able to restore items or progress lost due to disconnects, lag, or other connection issues. In cases where a qualifying server‑side error happens, any refunds that can be offered are handled automatically by the game systems, not manually through support.
In the event that an error occurs with Bungie’s server or network infrastructure, connection recovery may not be possible. We will attempt to ensure that any players affected by a server error will have their starting gear returned to them.
Note: Gear refund only applies to a subset of server error conditions, and will not cover gameplay losses due to Internet connectivity or client-side problems.
To reduce the chance of this happening again, I’d also recommend going through general network troubleshooting (wired connection if possible, router/modem restart, closing bandwidth‑heavy apps, etc.) before starting higher‑stakes runs like Cryo.
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