Bungie Answered
Lost all items after a successful exfil
Me and my team exfiled the match and ended up losing everything upon exfil saying we got eliminated. here’s the clip I need a refund please
https://youtu.be/t3-7qk39D0Y?si=c3k14XOE29zgs7L1
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Commentaires
Hi there,
Thank you for your report.
Could you give us some additional details to along to go along with your report?
Your Bungie Account Name
Your Platform
The approximate time that this happened
We are aware of situations on Dire Marsh where successful exfils lead to eliminations. We are currently investigating these situations.
We’re not able to restore items or progress lost due to disconnects, lag, or other connection issues. In cases where a qualifying server‑side error happens, any refunds that can be offered are handled automatically by the game systems, not manually through support.
In the event that an error occurs with Bungie’s server or network infrastructure, connection recovery may not be possible. We will attempt to ensure that any players affected by a server error will have their starting gear returned to them.
Gear refund only applies to a subset of server error conditions, and will not cover gameplay losses due to Internet connectivity or client-side problems.
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