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Hard crashing randomly

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JUMBO

Hello Bungie Support Team,

I am experiencing frequent, random crashes while playing Marathon on PC. I had no issues during the server slam and at launch. Now it's constant. It load me into a game, but crashes before I can even see the map. It's crashed on me as I start to move once loaded and it's crashed on me even in the settings menu. The game closes suddenly without warning or error.

PC Specifications (key components):

  • CPU: Intel Core Ultra 9 285K

  • GPU: NVIDIA GeForce RTX 5080

  • RAM: 192 GB RAM

  • Storage: 2, 2TB M.2

Other games, including Diablo 4, Diablo 2 Remastered, Arc Raiders, and Battlefield 6 run perfectly on my system with high settings. Nothing seems to be overheating or wrong as it's a fairly new PC.

Any help would be appreciated as this has been extremely frustrating.

Thank you for your time and support.

6

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  • Commentaire officiel
    Avatar
    Bungie Support
    Marathon Support

    Hi there,

    Thanks for reaching out. We're sorry to hear you're dealing with this frustrating situation.

    We can confirm the team has received reports of crashes of this nature and is looking into the situation. That said, you could try the following potential solutions in the meantime, which some players have reported success with:

    • If you recently installed any new driver update, please try reinstalling the update in question. Alternatively, you can try going back to a previous driver version if you are comfortable doing so.
    • You can go to Settings -> System -> Recovery -> Fix problems using Windows Update to see if that helps. 
    • Ensuring that both BattlEye and Marathon are whitelisted by your antivirus software could also have an effect, though it seems you've already looked into similar settings.
  • Avatar
    GradualDAMN

    Exact same CPU and GPU setup as you and experiencing the same problem.

    1
  • Avatar
    michiop77

    Me too

     

    0
  • Avatar
    産むチタン

    I'm experiencing the same issue.
    My PC specifications are as follows:
    ・CPU: Intel(R) Core(TM) Ultra 7 265KF
    ・GPU: NVIDIA GeForce RTX 5060 Ti
    ・RAM: 64.0GB
    ・Storage Capacity: 929GB
    ARC Raiders and TARKOV are running normally on my system.
    I would appreciate any help in resolving this issue.
    Thank you for your time.

    0
  • Avatar
    Tommy

    Hello again everyone,

    The fix I came up with yesterday was:
    Updating your BIOS (dont do any tuning apart xmp/expo) and Intel Management Engine. 
    After that I suggest also:
    Go to the location where your game is installed, for me its C:\Program Files (x86)\Steam\steamapps\common\Marathon\battleye
    Right click on Uninstall_BattlEye -> Run as Administrator -> uninstall it
    Then
    Right click on Install_BattlEye -> Run as Administrator -> install it

    You can also just delete the insides of this folder and game/steam will redownload it back.

    If that doesnt work then I am out of ideas and this probably needs official fix.

    0
  • Avatar
    JUMBO

    I've tried all the potential solutions you've mentioned, but still cannot get into a game without it hard crashing. Any further help would be appreciated  

    0
  • Avatar
    JUMBO

    ISSUE SOLVED!

    I updated my Bios and that fixed the problem. Hope this helps anyone else running into this issue

    2

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