Bungie Support

Commentaire officiel

1. Communauté
2. Bug Report: Systems, Settings, & Services
3. Still Missing WEAVEworm Background

Hi there,   Thanks for reaching out. Please keep an eye out for your missing Twitch Drop in your in-game mail. 

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Commentaire officiel

1. Communauté
2. Bug Report: Systems, Settings, & Services
3. Disconnected from match and lost all my gear

Hello there,   While we're unable to manually return lost loot, we have a system in place that automatically refunds gear lost to a subset of server errors. Please note that this will not cover gam...

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Commentaire officiel

1. Communauté
2. Bug Report: Factions, Contracts, & Upgrades
3. Ranked emblem

Hi there, Thanks for reaching out. Based on how Ranked end-of-season rewards work, the emblem reward is tied to the highest Rank I tier earned, so the Platinum emblem is awarded for reaching Platin...

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• Modifié 28 mai 2026 17:35
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Commentaire officiel

1. Communauté
2. Bug Report: In-Game Mechanics & Activities
3. Rook items refuneded after server crash

Hello there, In the event that an error occurs with Bungie’s server or network infrastructure, connection recovery may not be possible. We will attempt to ensure that any players affected by a serv...

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Commentaire officiel

1. Communauté
2. Bug Report: Graphics, UI, & HUD
3. Accidentally Deleted smol K.I.T.T.Y in game mail message

Hi there,   Thanks for reaching out. Please check your in-game mail for the missing stickers. If you're still having issues, please let us know.

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Commentaire officiel

1. Communauté
2. Bug Report: Systems, Settings, & Services
3. If I bought the Rewards Pass before I bought the Deluxe Upgrade, will i get Season 2's Rewards Pass for "free" ?

Hi there, Yes, if you bought the Deluxe Upgrade after already purchasing the Season 1 Rewards Pass, you should still receive the Premium Rewards Pass Voucher that comes with Deluxe. That voucher is...

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Commentaire officiel

1. Communauté
2. Bug Report: Factions, Contracts, & Upgrades
3. Character won't initiate Run Randomly

Hi there,   Thanks for reaching out .We're sorry to hear you're having issues with movement. Our team is already of this issue and it's currently being investigated on. We appreciate your understan...

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Commentaire officiel

1. Communauté
2. Bug Report: Runner Shells
3. thief drone

Hi there,   Thanks for reaching out. We're sorry to hear you're having issues with the Thief's Drone. If you can, please provide the following details so we can investigate further: Bungie Accoun...

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Commentaire officiel

1. Communauté
2. Bug Report: Factions, Contracts, & Upgrades
3. Oni not giving out the Cryo Archive Contracts

Hello there, Thank you for reaching out. We have received similar reports of this nature and it's currently being investigated. Your patience and understanding while this is ongoing is appreciated.

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Commentaire officiel

1. Communauté
2. Bug Report: In-Game Mechanics & Activities
3. Jurisdictional Annihilation Codex entry not working

Hi there,   Thanks for reaching out and providing details. If you can, please share a screenshot of your Codex page showing the Jurisdictional Annihilation entry. 

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