Bungie Answered
Game keeps crashing after latest update
Hi, prior to updating I have experienced similar crashes but perhaps 2-3 times in a 4-6 hour long session and only upon loading into the map. After the latest update, I am unable to play as I am crashing 5 minutes into every game. The crashes do not come with an error code. Screen freezes momentarily and then the game just closes. I've copied the crash log from one of the games below:
session_id: Tue_03172026_235758_0015492@x64_steam@76561197973696617@2B_A8_55_BD_4F_29_FF1B version: gol_retail.staging tiger_final release pc_x64 238407.26.03.14.0004.gol_retail.staging 26.03.14 0004 thread information: thread_name: unknown, thread_id: 000059ec halt: ### RUNTIME ERROR: EXCEPTION_BREAKPOINT at 00007FF6775B3B9F halt information: (<unknown>) fatal error detected, current status was: init: init.txt version: gol_retail.staging tiger_final release pc_x64 238407.26.03.14.0004.gol_retail.staging 26.03.14 0004 tigerheart_version: 1.2-gol.dev+10088511 session_id: Tue_03172026_235758_0015492@x64_steam@76561197973696617@2B_A8_55_BD_4F_29_FF1B GPU Device: NVIDIA GeForce RTX 4070 Ti SUPER GPU VendorId: 4318 GPU DeviceId: 9989 GPU SubSysId: 1094456408 GPU Revision: 161 silo_id: 0 signon_server_reported_content_version: 238407.238407-0 online_world_controller_mode: default authority-over-current-bubble: false - map slice set 'HASH(0x55f93dea)':0, activity slice set 0 world_controller previous_state: setup:launch world_controller state: activity:in_world world_controller state_reason: normal_flow environment_string: GOLRETAIL membership_id: 4616189618057625023 bungie_name: MINDEF#9425 install type: 5 change-world: loaded t4_marsh.expeditions_marsh game_instance: 3F0D1C34EBE6589F game_is_playback: false region_name: HASH(0xcaff9871) activity-slice-set-index: 0 map-slice-set-index: 0 in-public-bubble: false build_string: 238407:Release client_config_cookie: 57583856916480 DS executable version: 238407 DS executable type: release DS platform: linux DS active workspace: <no active workspace> activity_host_fireteam_is_connected: yes activity_host_last_fireteam_session_id: Tue_03172026_133655_0000183@lin@unknown_user@i3d-240659 activity_tier: e_activity_tier.one system_milliseconds: time 2010914 tiger_milliseconds: time 281581 tiger_runtime: 0:04:41 is_current_bubble_authority: false pc_platform: steam pc_platform_ui: unknown pc_windows_version: Windows 11 pc_renderer: d3d12 language_system: english language_ui: english language_audio: english language_current: english crash_folder_location: C:\Users\User\AppData\Local\Temp\Marathon\crash_folder\crash_folder_15492_20260318_000239\ primary_bap_server_ip_address: 76.118.234.205 primary_bap_server_port: 1920029 world_controller state_status: activity:in_world player_position_x: -115.739265 player_position_y: -173.919266 player_position_z: -4.015753 gpu_device_present_counter: 28594 gpu_device_windowed_mode: windowed_fullscreen gpu_device_window_size: 2560x1440 gpu_device_color_depth: SDR gpu_device_backbuffer_resolution: 2560x1440 gpu_device_3d_resolution: 2560x1440 gpu_device_ui_resolution: 2560x1440 gpu_device_resolution_percentage: 100
I've tried:
- fresh install of game
- deleting steam download cache
- deleting game cache in localappdata
- clean installation of current NVIDIA drivers
- rolling back to previous clean installation of NVIDIA drivers
- running in dx11
- allowing game through firewall
Hope this helps, thanks.
5
Commentaires
Hi there,
Thanks for reaching out. We're sorry to hear you're dealing with this frustrating situation.
We can confirm the team has received reports of crashes of this nature and is looking into the situation. We appreciate your patience and understanding.
same here
Same here. Running AMD Radeon RX 6700 XT. Intel Core Ultra 7 265K.
Game crashes after loading into map anywhere from 5 - 60 seconds into playing. Happens repeatedly, so something has broken.
Hi guys,
Found a thread that fixed it for me: https://help.marathonthegame.com/hc/en-us/community/posts/47307361185684-Constant-crash-since-new-update?page=1#community_comment_47331129259924
Updating the Intel Management Engine and flashing my BIOS to the latest version works for me. Just played 2 full rounds without any crashes whatsoever. You can find the drivers/BIOS under your motherboard's support page online.
Good luck!
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