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Stuck on launch

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Chainsaw138

Cant get past first screen, tried verifying, installed on 2 different drives, updated drivers. Lands on this screen and cpu usage drops to zero

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  • Commentaire officiel
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    Bungie Support
    Marathon Support

    Hello there,

    Thank you for reaching out to us.

    We understand that Marathon gets stuck at launch for you. We can imagine how this may have caused concern. For our investigation, could you let us know the type of GPU you have? We'll then review and see what other information we may need.

  • Avatar
    SmolWenrJimbo

    Same thing happens to me, AMD 9950X3D with an Nvidia 5090

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    Heavens7thCloud

    I get to about the same place and the game window closes. i don't see an error or any messaging about what's going wrong. I'd appreciate any help!

    Rog Strix B550-E Gaming MoBo
    AMD Ryzen 7 3700x
    AMD Radeon RX 5700 XT
    64 GB of Ram

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    Chainsaw138

    Ive found whats causing this issue for me, I dont know why but having my external audio interface connected via usb was the problem. It wasnt being used as the default device for input or output but having it connected to the pc at all makes the game freeze. Maybe try removing any unused peripherals and see if it helps. Good luck!

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    SmolWenrJimbo

    I’m not sure why that fixed the issue. For some reason the Audio drivers to my mixer crashed the game on launch but turning the mixer off on game opening fixed the issue. Hopefully Bungie looks into this thank you!

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  • Avatar
    Cmdr. Shepard
    (Modifié )

    I encountered this issue today and unable to resolve it. I'll explain what changed on my PC since the last successful launch and what steps I tried so far.

    • Bungie Account Name - Cmdr. Shepard#2465
    • Platform - Steam
    Other Relevant information -
    ├─ Hardware:
    │   ├─ CPU: AMD Ryzen 5
    │   ├─ GPU: NVidia Geforce RTX 4000 Series
    ├─ Software:
    │   ├─ OS: Windows 10, version 22H2
    │   ├─ Game Version: 1.0.9.1
    │   ├─ GPU Driver: 591.74
    • Description of Issue - Upon launching the game executable, game seems to be hanging. Windows' Task Manager doesn't report Marathon.exe is hanged and is running as usual. It's resource usage is almost non-changing at that point. Game just stays at the first frame that's shown before Sony and Bungie animations. Steam's Overlay Message that pops up when a game starts doesn't vanish and stays on screen. Game doesn't crash, doesn't produce an error or warning. Upon force closing the game executable using Task Manager, system hangs around 10 seconds and then executable stops running.
    • Expected behaviour is to game to launch, animations to run, then sign-in, then put the player to main menu.
    • Rough Date and Time of issue - 2026-05-29
    • Reproduction steps - Not known.
    • Changes to computer since last successful launch - 

    - Display scaling was set to %225 from %100. Game ran while scaling is at %225 when error is first encountered.

    - I might have disconnected my headset from my PC. This is not unusual, but I'd like to add it to report.

    - No OS updates occurred.

    - No driver update/downgrade occurred.

    - No program installed.

    • Steps tried to solve the issue -

    - Disabled Steam Overlay in-game.

    - Reverted display scaling back to %100.

    - Disabled Steam's in-game background recording.

    - Increased the empty space on local drive over 50 GB.

    - Disabled all the sound playback/recording devices shown in Windows settings. 

    - Disconnected my "Apple USB-C to 3.5 mm Headphone Jack Adapter" which I use to connect my headset to my PC.

    - Shutdown VoiceMeeter by VB-Audio Software that I use to balance my microphone sound levels.

    - Deleted game's configuration files located at %APPDATA%\Bungie\Marathon\prefs\, hoping game regenerates them and fixes the issue.

    - Restarted Battleye's service.

    - Uninstalled Battleye. Upon relaunching Marathon installed it again. Same issue persisted.

    - Restarted the PC couple of times between those steps.

    - Reinstalled the game.

    - Removed all USB devices and cables except mouse and keyboard.

    Following two steps fixed the issue:

    1. I connected a new device with audio output (an Xbox controller with a headset attached to it)

    2. I ran MarathonLauncher.exe with administrator privileges. This step made Marathon.exe to direct sound output to this device. Before that Marathon.exe didn't produce any sound on any device displayed in Windows. I monitor such activity with a program called EarTrumpet.

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