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Bungie Answered

Not connecting to PlayStation network

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aManonAtoilet

Every time I try to play the game directly from download it doesn’t let me connect and says that it cannot connect to PlayStation network. It will only connect to PlayStation network if I stream the game. I checked, and verified and I am connected to PlayStation network and the game lets me connect when I stream the game through PlayStation plus streaming option (which is a whole lot slower and not how I want to play an fps game when I own it) but not from my download. Before you consider it a network issue on my part consider that the game is letting me play when I play from stream. Not directly.

i already 

restarted game / restarted and power cycled internet / checked internet speed (892mbps) / checked PlayStation network connection - live / checked and loaded into a different game successfully / restored licenses / deleted and redownloaded game / play on wired internet / cleared PlayStation cache 

none of this helped. It still won’t connect to PlayStation network to let me play my downloaded version. Please help 

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    Bungie Support
    Marathon Support

    Hi there, 

     

     

    Thanks for reaching. 

     

     

    I understand that you have already tried some troubleshooting to try and play Marathon directly from your console.

    If you haven't already, can you try the following:

    • Have you already tried to run the game using a different PSN account on your system? or have you only tried to use the PSN account that purchased Marathon?
    • If you are able to, can you try logging in on a different PS5 console with your account?
    • Finally, have you gone through the Marathon Network Troubleshooting guide?

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