Deluxe Upgrade Not Recognized After Purchase (Steam)
Hi, I’m having an issue with my purchase of Marathon on Steam.
I originally bought the Standard Edition of the game and later purchased the Deluxe Upgrade Pack separately. Since buying the upgrade, the game still shows that I do not own the Deluxe content.
When I try to access the Deluxe content in-game, it prompts me to buy the upgrade again. However, when I click the purchase button, it redirects me to the Steam store page where there is nothing to purchase, because Steam already shows that I own the Deluxe Upgrade Pack.
So currently:
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Steam shows the Deluxe Upgrade Pack as purchased and in my library.
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The game itself does not recognize that I own the upgrade.
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The in-game purchase link leads to a Steam page with no purchase option, since it’s already owned.
Has anyone else experienced this or found a fix? Any help from Bungie support would be appreciated.
Thanks!
Comentarios
Hi there,
Thank you for getting in touch with us.
We've received reports of players encountering issues accessing their deluxe rewards. We're currently investigating the underlying cause of this. In the meantime, Accessing and Restoring Licenses may help you to access your purchased content. Your patience and understanding while this is ongoing is appreciated.
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