Bungie Answered
Lost Gear - Anteater Connection Issue
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Hi there,
Thanks for reaching out.
The error code ANTEATER signifies that you’re encountering a broad networking problem.
If you continue seeing this error, we recommend you refer to our Network Troubleshooting Guide for troubleshooting steps. We also have an Advanced Troubleshooting Guide, if the Network Troubleshooting Guide did not help.
We’re not able to restore items or progress lost due to disconnects, lag, or other connection issues. In cases where a qualifying server‑side error happens, any refunds that can be offered are handled automatically by the game systems, not manually through support.
In the event that an error occurs with Bungie’s server or network infrastructure, connection recovery may not be possible. We will attempt to ensure that any players affected by a server error will have their starting gear returned to them.
Note: Gear refund only applies to a subset of server error conditions, and will not cover gameplay losses due to Internet connectivity or client-side problems.
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