Bungie Answered
Exfiled on dire marsh 9/22 2:55pm HST
Hi just exfilled on diremarsh day time after a running a blue key and having firestorm templates completed and got a network error AFTER successfully exfilling. All gear was lost! Please help
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Hi there,
Thank you for reaching out. I'm sorry to hear you were met with a network error after a successful exfil. Could you please let me know what was the error you received, and if there was any specific error code? If you managed to grab a screenshot or video recording of the incident, please consider sharing it below via a YouTube or Imgur link so we can further investigate.
While we're unable to manually return lost loot, we have a system in place that automatically refunds gear lost to a subset of server errors. Please note that this will not cover gameplay losses due to Internet connectivity or client-side problems.
I did not unfortunately is there a match history system to see ?
Hi again,
Thank you for following up. Please forgive me for the delayed response. Unfortunately, no, we cannot verify individual run reports and histories on our end. If you run into network errors frequently, you may want to review our Network Troubleshooting Guide as well as our Advanced Troubleshooting for steps to take to alleviate these issues.
If you've already tried the steps linked above and these issues persist, please don't hesitate to let us know here or in a new post with some screenshots or recordings of the incident.
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