Bungie Answered
Error Code Monkey and lost all loot
We all disconnected, my one squad mate earlier and he got to keep all his loot. Me and my other squad mate got eliminated and lost ALL loot. There was no leaving, and no way to reconnect even when given the option to wait. We had tons of high level guns and salvage from the pinwheel. Definitely expect compensation- this was a server issue and not a network issue.
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Hi there,
Thanks for reaching out about this.
Error Code: MONKEY is a connection‑related error, so the first thing to do is rule out any general network issues between your setup and our servers. Please try the following:
Basic network checks
If you’re on Wi‑Fi, try a wired Ethernet connection, even just for testing.
Fully power cycle your modem/router and platform (unplug the modem/router for ~30 seconds, then plug back in, wait until it’s fully online, and restart your PC/console).
Close bandwidth‑heavy apps
Make sure there are no big downloads/streams, VPNs, or other games/services running that might be using up bandwidth or adding extra latency.
Follow our network guides
Go through the steps in our Network Troubleshooting and Optimizing Connections (latency/packet loss) articles here:
https://help.marathonthegame.com/hc/en-us/articles/39001647855380-Marathon-Network-Troubleshooting-Guide
https://help.bungie.net/hc/en-us/articles/360049024092-Optimizing-Connections-Improving-Latency-and-Packet-Loss
I was in his squad and lost 20k worth of loot. We kept hitting continue waiting and finally it said we were eliminated. We expect compensation of all of our things back
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