Basil error in second run
Hello,
I’m experiencing a recurring Basil error while playing Marathon, and it’s preventing me from playing normally.
Here is what happens: I can join the first match without any problem. The game loads normally and I’m able to play. However, when I try to start a second match, I consistently receive the Basil error, and I get disconnected from the activity.
This happens every time:
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The first match works normally.
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When I queue for another match right after, the Basil error appears.
I have already tried several troubleshooting steps, including:
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Restarting the game
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Restarting my PC
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Restarting my router
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Checking my internet connection
Despite these attempts, the issue continues to happen.
My internet provider is Vero Internet in Brazil. I also noticed that UPnP appears to be disabled on my router, and I currently cannot enable it from the router interface. I’m not sure if this could be related to the problem, but I thought it might be useful information.
Could you please help me understand what might be causing this and how I can fix it?
Thank you for your time.
Comentarios
Hello there,
Thank you very much for reaching out to us. I'm sorry to hear that you are receiving this error code when you're trying to play the game. While it appears that you've exhausted a fair amount of troubleshooting, we'd recommend taking a look at our Network Troubleshooting Guide for a few other troubleshooting steps. I'll also include a link to our Advanced Network Troubleshooting Guide, as it has some more information on UPNP.
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