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Bungie Answered

Vault Breaker Command Code didn't activate Vault 7 entrance.

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Lavadeeto

I have a video linked (https://youtu.be/PiY_n-TkwNs ) of my crew and I being denied entrance to vault 7 that halted our Vault Breaker Run (no green energy or glass break after picking up command code after putting in DNA vial in labs) This is a game breaking bug as theirs's no point in doing Compiler/Vault 7 if I can't even access it. We had plenty of time to spare, and their should of been no reason why the trigger to open vault 7 should not have fired.

Another bug had killed us after beating compiler and not everyone was able to exfill because of it, which even if in we had time and in the zone so we were trying to run it again and this happens. Me and my crew feel cheated and ultimately feels like if this keeps happening their is no point in doing Vault Breaker since every time we should of earned the reward of finally beating compiler, it was ultimately taken because of something game breaking.


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    Bungie Support
    Dev Help

    Hi there,

    Thank you for reaching out and for reporting this.

    Please provide the following details to add to your report for the issue with the entrance to Vault 7:

    • The approximate date and time of when this happened
    • Were all seven batteries were installed?
    • Did the scanner gave any feedback?
    • Did dropping and picking up the credentials change the objective or door behavior?
    • Did any other crew members try picking up the credentials and trying again?

    For the second issue, if you don't already have a video, please use your platform's capture button to take a video should you encounter it again. You can upload the footage to a public video hosting site, like YouTube, then post the link here, and we’ll be glad to take a look.

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