Marathon Server disconnect-lost entire loadout and collected loot
Hello Bungie Support,
I was playing Marathon on October 30, 2026, at approximately 11:30 PM Swiss time (CET).
During an active run, my game suddenly disconnected. My teammates appeared to experience the same issue.
I repeatedly received the message saying that the results of my previous run had not been finalized, with the options “Continue Waiting” and “Return to Lobby.”
The screen kept alternating between a black screen and the “Continue Waiting” message.
I waited for approximately 15–20 minutes and restarted Marathon, but the problem continued. Eventually, I returned to the lobby and discovered that I had lost my entire equipped loadout and all the valuable loot collected during the run.
This was not a normal death or failed extraction. The match was interrupted by an apparent server or connection failure.
Could you please investigate what happened and whether my lost equipment can be restored?
Thank you.
Comments
Hello there,
Thank you very much for reaching out to us. I'm sorry to hear what happened in one of your runs. While unfortunately we are unable to recover any gear that was not automatically refunded by the game (for some connectivity issues), we've taken note of this thread and will continue investigating anything that may have gone awry on our end.
In the meantime, to rule out any issues that may have come from your local connection, we'd recommend going through our Basic and Advanced Network Troubleshooting Guides if you haven't already.
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