Bungie Answered
My game keeps crashing
Hi, I'm having a problem with my game—it keeps crashing when I launch it, even though my driver and the game are up to date. I've even deleted the data in the AppData folder, so I really don't know what else to do. I've also uninstalled and reinstalled my driver to see if that would make a difference, but nothing has changed. Can you help me out?
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Comments
Hi there,
Thank you for reaching out.
I'm sorry to hear that you are having issues with the game’s stability when trying to play the game.
To start out, we'd recommend trying to verify the game file integrity through steam to see if it helps. If the issue persists, please ensure that all of your drivers, windows, and your BIOS are all fully up-to-date. Lastly, if those two steps don't help, please try uninstalling and reinstalling the game.
If you still run into the same issue despite all of this, can you provide us with a copy of your DxDiag? You can copy and paste it over on PasteBin and provide us with the link.
Hello, I’ve uploaded the dxdiag file I generated. Here’s the password to access it: zZKMCGjNHE https://pastebin.com/UmDdDQ2B
Hi there,
The link that you shared appears to be private or pending moderation from PasteBin.
Please check your upload, and let us know when it is fixed. Thanks!
I have changed the permissions, so please use the password I gave you in my previous message
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