Bungie Answered
Exfil lagged out twice
It happened twice last night on outpost and perimeter. The first time, I was sitting in exfil and the game lagged out and I was the only teammate that lost $21,000 worth of stuff. I had ran the whole map with no issues and the game decided to lag me out and lose all my stuff (I even had a gold leg implant and 2 purple warped cores) I have video evidence of how exactly it happened
The second time was perimeter and my whole team lost everything and we got the message "your stuff has been returned" and we got our free kits back, but, lost all the purple stuff we had acquired throughout the run.
If I send the video can my stuff be returned to me? It's very VERY frustrating and discouraging to say the least.
0
Comments
Hello there,
Thank you for reaching out and reporting this issue.
We’re not able to restore items or progress lost due to disconnects, lag, or other connection issues. In cases where a qualifying server‑side error happens, any refunds that can be offered are handled automatically by the game systems, not manually through support.
In the event that an error occurs with Bungie’s server or network infrastructure, connection recovery may not be possible. We will attempt to ensure that any players affected by a server error will have their starting gear returned to them.
Note: Gear refund only applies to a subset of server error conditions, and will not cover gameplay losses due to Internet connectivity or client-side problems.
Please sign in to leave a comment.