Bungie Answered
Whole team lagged out right before our exfil
I was playing dire marsh night and we wiped lobby and completed upper complex we activated exfil and running towards it as we all just lagged out the game and it only refunded us our starting gear i had so much loot that would’ve helped alot in the early season and it’s just all gone i have a recording of the game where it shows when it happened and all the loot that i had.
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Hello there,
Thank you for reaching out and reporting this issue.
We’re not able to restore items or progress lost due to disconnects, lag, or other connection issues. In cases where a qualifying server‑side error happens, any refunds that can be offered are handled automatically by the game systems, not manually through support.
In the event that an error occurs with Bungie’s server or network infrastructure, connection recovery may not be possible. We will attempt to ensure that any players affected by a server error will have their starting gear returned to them.
Note: Gear refund only applies to a subset of server error conditions, and will not cover gameplay losses due to Internet connectivity or client-side problems.
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