Bungie Answered
Contact form submissions stuck on "Open" and no confirmation emails received
Hi everyone, I’m running into a technical issue with the help portal. I submitted a contact form ticket over two months ago, but I never received the automated confirmation email. When I check my profile, the ticket has just been sitting on 'Open' indefinitely.
I also have an older, unresolved ticket from earlier this year, and I'm worried my profile might have accidentally been caught in the system's spam filter, preventing my recent ticket from actually processing. Is there any way a moderator could check my profile's backend and clear the backlog so my most recent ticket can process correctly? Thank you!
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Comments
Hi there,
Thanks for reaching out.
If your account has incurred a ban, then the way to contact our Security team about it is through the Appeal Ban or Restriction Contact Form.
If you have already submitted a ticket, you have done all you can, and will need to wait for a response. However, please note that there is no guarantee you will get a response, especially if your ban will be upheld. Ban appeals are not conducted on the forums.
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