Bungie Answered
Marathon Steam Servers Error
It’s unbelievable that you can’t properly maintain your servers, and on top of that, you get kicked out of the game in the middle of a match. I went into the match with valuable items, and I also managed to obtain more during the game, only to potentially lose everything because of issues on your end.
I would like you to return all of my items. It’s completely unfair for players to lose their progress and belongings because of errors and poor server management on your part. I hope you can resolve this issue and compensate me for everything I lost.
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Comments
Hello there,
Thank you very much for reaching out to us.
Could you share what error codes or error messages appeared when you were disconnected?
While we're unable to manually return lost loot, we have a system in place that automatically refunds gear lost to a subset of server errors. In cases where a qualifying server‑side error happens, any refunds that can be offered are handled automatically by the game systems, not manually through support.
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