Bungie Answered
Cryo hackable terminals bug
I was in cryo I was having an incredible run we were running to Asheville and I ended up getting myself locked in a room I went up and interacted with the hackable terminal to open the door and it never opened the door so I died in the room. I genuinely want back everything I just lost or I am never playing this game again. Send me an email and I will email you the clip of me hitting the terminal and the door never opening and the screenshot of everything I lost because of it
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Comments
Hi there,
Thank you for reaching out and for reporting this.
You can upload the footage to a public video hosting site, like YouTube, then post the link here and we’ll be glad to take a look.
Support is unable to restore any lost loot, and any refunds that can be offered are handled automatically by the game systems, not manually through support.
https://youtu.be/r1DXQZ-bmmw?is=OddrVyCOTcR9Bx_P
There's a video clip of it tho I am very firm on some reimbursement this is entirely unfair. I've never had a run that good before ever and it gets stolen from me by y'all's game error.
So y'all giving me something back as compensation for your game errors
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