Recent String of Server errors resulting in lost items
This weekend there appeared to be a slew of server errors where people were kicked mid run or after exfill and were unable to reconnect to that specific run. This occured for me just once on Friday night. I saw the exfil animation and instead of the post match screen I was met with an error code. Then an attempt to rejoin with an option to wait or to go back to the lobby. I don't know if I was unable to reconnect to the run because I had already exfilled or if it was a continued server issue.
I had no loss of internet connection and no further issues prior or post this instance.
I'm seeing the help team respond to similar issues with: This is most likely a local network or isp issue.
Considering this isn't a persistent case and has happened to multiple people, I believe they are not local network issues.
I'm less concerned about the gear lost and more about the time put into collecting the firestorm keys and losing that effort into extracting 6 of them...
If this is a consistent occurance it will make the game unplayable.
I'm on an Xbox Series X. Unfortunately due to it being end of run and unexpected I didn't capture the error code. But due the wording the second error code to wait or go back to lobby must have been Chicken.
Comments
Hi there,
Thank you for reporting this to us. I'm sorry to hear you were disconnected following your successful exfil and received a "Continue Waiting?" screen. We have received reports of disconnections over the weekend and are currently working to identify the underlying cause. We apologize for the inconvenience this has caused.
If these errors still persist today, we recommend visiting our Network Troubleshooting Guide to explore potential solutions, as well as our Advanced Troubleshooting Guide.
If that doesn't help, the next step would be checking our Optimizing Connections page.
Regarding gear refunds, Support is unfortunately unable to restore any lost loot, and any refunds that can be offered are handled automatically by the game systems, not manually through Support.
It has happened to me three times already losing gold gear multiple times in the process. I hit the "continue waiting" button over 20 times and nothing happens it just keeps repeating the options.
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