In-Game Mail List Becomes Invisible

Bungie Account Name - DAWG#4992
Platform - Steam

Description of Issue:

There are three different issues related to the same feature — in-game mail.

First issue: Sometimes, when I open my mail list, some items are hidden inside the mail. I can't see or claim them.

Second issue: When you have more than 50 items, the mail system doesn't show any additional items due to the item limit. The remaining items stay hidden until the mail list updates automatically. After the update, more items appear, but all of them are invisible.

Third issue: If you have more than 100 items, the earliest items don't appear at all. They seem to be hidden completely until I claim some items from the mail. After freeing up some space, the hidden items become available again.

All three issues seem to be related to the item limit and how the mail list handles items beyond that limit.

Rough Date and Time of Issue:
12:15 AM, Aug 22, 2026 (UTC+3)

For the first case, I don't have any idea how to reproduce the issue, but both I and my friends have experienced it.

Repro Steps (Second Case)

Precondition: The in-game mail should be empty.

1. Send different items to your teammate before exfil (only items that you can take into a run). Use different items because you need to remember them for the third case (at least the first 5–7 items).
   1.1. Remember the first 5–7 items you sent. They will be important for the third case.
2. Repeat this 51 times.
3. Open your in-game mail and wait for the mail list to update.
4. Observe the result. The mail items become completely invisible.

Expected Result:
Mail items should remain visible and available to claim.

Current Result:
Mail items become invisible. To claim an item, you have to guess where it is in the list.

Repro Steps (Third Case)

Note: I don't know how many items are actually stored in the invisible mail list, but I assume there are around 100 items.

1. Repeat the same steps from the second case.
2. Open your in-game mail.
3. Wait for the mail list to update.
4. Scroll down to the bottom of the mail list.
5. Try to find the first items you sent in the second case (the ones you remembered earlier).
6. You won't find them, so claim some of the latest items (or random items).
7. Wait for the mail list to update again.
8. Scroll to the bottom and try to find the first items you sent.

Expected Result:
The first items sent to my mail should remain visible and available to claim. The earliest items in the mail should not be hidden behind the item limit.

Current Result:
The earliest items are not visible. They remain hidden behind the mail list and only become accessible after claiming some of the latest items.

There is a video showing the first and second cases. I can't reproduce the third case because I'm afraid of losing my items. https://youtu.be/DggtrWDQnYw