Bungie Answered
Server disconnect unable to reconnect
Lost 10 games in a row to finally get to the point of extracting with good gear. Then I get a server disconnect as we're safely extracting. Unable to reconnect. Lost 2 purple shields and 3 impacts. I claw my way to one successful run to get blocked by server issues. Very frustrating.
https://www.xbox.com/play/media/uJAi2SbinC
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Hi there,
Thanks for reaching out.
We're sorry to hear you're dealing with this frustrating situation.
Could you let us know what error code or error message appeared when you were disconnected?
While we're unable to manually return lost loot, we have a system in place that automatically refunds gear lost to a subset of server errors. In cases where a qualifying server‑side error happens, any refunds that can be offered are handled automatically by the game systems, not manually through support.
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