Servers crash, and that means I lose all my gear? Seriously?
**Bungie Account Name**
kohtalo#7757
**Platform**
Xbox Series X
**Description of Issue**
The servers lagged out completely for me and many others. Got stuck in the loop of “Back to lobby” or “Wait to reconnect,” tried waiting to reconnect repeatedly until the instance ended. Lost all my my equipped gear with none of it being returned.
**Rough Date and Time of issue**
Friday, August 21, around 10:30pm EST.
**Repro steps **- I’m not going to try to reproduce your servers crashing so I can lose more gear. I’m not going to play another run until I get my gear back that I shouldn’t have lost to begin with.
Post title. Tons of people just got kicked out from a server crash / stutter / whatever you want to call it. How do I go about getting my gear refunded since *your* servers messed up? Have a video of the kick, the gear, and everything else.
Comments
Hi there,
Thanks for reaching out.
Could you let us know if an error code or error message appeared when you were disconnected?
While we're unable to manually return lost loot, we have a system in place that automatically refunds gear lost to a subset of server errors. In cases where a qualifying server‑side error happens, any refunds that can be offered are handled automatically by the game systems, not manually through support.
Same. Just exfiled off of Dire Marsh with 5 completed Firestorm keys and 1 incomplete. Got a red error at the post match screen. "results of the match have not been completed" or something like that. Then black screen. Get back to the lobby with empty load out.... Teammates who exfiled with me were fine.
I'm on xbox. Andros#8975 First Dire Marsh match of the night.
The error code was Monkey when I got kicked the first time. Then it was Chicken every time I tried to reconnect (aka the “Return to Lobby” or “Continue Waiting” loop.)
I had reset my modem, router, and Xbox and still couldn’t reconnect. This was a widespread issue Friday night that affected several players. Three or four more massive server crashes happened on Saturday.
I’m okay with fighting players for loot. I’m not okay with fighting bad servers for loot.
So what you’re saying is there’s no way I can get my stuff back from what is absolutely an error on your end?
https://youtu.be/rwCOS7B3Q7o?is=bV0ji1hrFEg2JYTd
Here’s a YouTube link of the kick. I didn’t record the loop of Back to Lobby or Wait to Rejoin screens.
And here’s the loot I lost to the crash:
Not the end of the world, but I’m not going to waste my time on this game if I can’t get it back.
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