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Bungie Answered

游戏卡死

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青魇

Sorry my english not good ,i need use chinese. 自从上线pve模式以来，游戏卡死问题突然存在，卡死问题没有随着最近一次更新而得到改善，这是我游戏卡死的时候，过一段时间会有的弹框，急需解决！！！目前发生此问题高发行为是：撤离开始时，刺客开启大招，泰坦开启盾牌，这些是同一时间发生的，大概率游戏会卡死，额外高发情况为我正在使用自我复活道具，还有些其他行为我并不清楚为何发生。我的平台是steam，我的电脑是笔记本电脑，品牌是legion 2023，处理器 GEN INTEL CORE i7-13650HX  内存:海力士DDR5 5600MHZ 8GB ×2 显卡NVIDIA GEFORCE RTX4060 LAPTOP GPU(8GB)  

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    Bungie Support
    Marathon Support

    Hi there,

    Thanks for reaching out.

    I understand you're encountering the error code BROCCOLI. I'm sorry to hear of this, as I can imagine the impact this may have had.

    Please try updating your graphics card drivers, or rolling back to a previous set if this occurs on the latest update. If the error continues, please double-check that the game is not using an onboard GPU in your GPU's control panel settings. 

    While it may be possible to play on certain laptop configurations, we do not officially support them per our Marathon Storage and System Requirements guide.  

    Because this is an unsupported platform, we’re only able to suggest basic troubleshooting steps here and can’t provide more advanced troubleshooting.

    That being said, here are some steps to try:

    • Make sure the game is using the laptop’s dedicated GPU rather than integrated graphics.
    • Set Windows and your GPU control panel to High Performance mode for Marathon.
    • Disable overlays and background tools such as Steam Overlay, Discord Overlay, GeForce Experience overlay, MSI Afterburner, RivaTuner, and similar software.
    • Remove any overclock, undervolt, or third-party performance tuning settings and test again at default settings.
    • Fully restart the PC after driver updates, reinstalling, or verifying files.
    • Make sure Windows is fully updated.

     

    您好，

    感谢您的联系。

    我正在使用翻译软件，如有任何误解，敬请谅解。

    我了解到您遇到了 BROCCOLI 错误代码。很抱歉给您带来不便，我能想象这会给您带来多大的影响。

    请尝试更新您的显卡驱动程序，如果是在最新更新后仍然出现此问题，请尝试回滚到之前的版本。如果错误仍然存​​在，请仔细检查游戏是否在您显卡的控制面板设置中没有使用集成显卡。

    虽然某些笔记本电脑配置可能可以运行游戏，但根据我们的《马拉松存储和系统要求指南》，我们并不正式支持这些配置。

    由于这是一个不受支持的平台，我们只能在此提供一些基本的故障排除步骤，无法提供更高级的故障排除方法。

    话虽如此，您可以尝试以下步骤：

    确保游戏使用的是笔记本电脑的独立显卡，而不是集成显卡。

    将 Windows 和 GPU 控制面板设置为“高性能”模式以进行 Marathon 测试。

    禁用 Steam Overlay、Discord Overlay、GeForce Experience Overlay、MSI Afterburner、RivaTuner 等类似软件的叠加层和后台工具。

    移除所有超频、降压或第三方性能调优设置，并在默认设置下再次测试。

    驱动程序更新、重新安装或文件验证后，请完全重启电脑。

    确保 Windows 已完全更新。

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