Bungie Answered
Random crash - Click#1951 and Click To Win A Free iPod#6280
In Dire Marsh, my duo and I hard crashed to desktop with no warning, no reconnect and fully loaded kits. No crash error, just straight crash to desktop on great setups. Approximately 8:46 EST 07/22/2026
My duo and I both hard crashed to desktop simultaneously with no warning, no error code, and no reconnect option. We were on separate machines and separate networks and crashed at the exact same moment, which points to a server-side issue rather than client-side. We both lost fully loaded kits plus looted items. My teammate Click To Win A Free iPod#6280 is filing a separate report for the same incident.
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Hi there,
Thanks for the report! Rest assured that crashes are automatically reported to us when they occur. In the meantime, we recommend keeping your GPU drivers and Windows version fully updated.
If you experience crashes often, please try re-installing the game using the steps in our guide below:
https://help.marathonthegame.com/hc/en-us/articles/39001262917908-Installing-Reinstalling-and-Updating-Marathon
Please also note that the game is not officially supported on laptop devices, even if those devices otherwise meet the minimum requirements.
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