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Bungie Answered

Traxus 4/5 - Game crash and difficulty interacting with quest marker

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Donut

P.C.
1st Crash - Midnight EST yesterday
2nd Crash - ~20 minutes prior to this post.

Interacting with the quest marker in the command ring did not work for about 30 seconds. Running around then jumping in and out of the 'booth' allowed me to download the security data. Once doing that, the game crashed.

On a separate instance, while clearing the UESC that spawn in the room (before interacting with the security data) a crash occurred again. In this instance, I believe another runner interacted with the booth while I was busy with the bots because:
1) I heard runner foot steps into area
2) The red shield went up while I was fighting in the lobby (white room with big glass before command)

As soon as that red shield went up (which indicates a quest start and not hearing the MIDA manifesto - so making the assumption that runner was also doing the Traxus quest), the game crashed. 

rant/ This is an unfortunate bug because it is so damn difficult to even get to this point and being gated by such frustrating contracts (this and the final MIDA) are the antithesis of fun. I was trying to play to complete the story but this isn't worth it. /rant

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  • Official comment
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    Bungie Support
    Marathon Support

    Hi there,

    Thank you for reaching out and for reporting this.

    Please provide the following details to add to your report:

    • The approximate date and time of when this happened
    • Whether you were solo or if another runner may have interacted with the booth / started the step first
    • Whether a crash report prompt appeared, and if so, the crash or bug ID it gave you
    • Since you’re on Steam: your CPU, GPU, RAM, and graphics driver version
    • Whether this is still happening, and if so, what action seems to trigger it most consistently
    • Any clip or screenshot from just before the crash

    Please use your platform's capture button to take a video. You can upload the footage to a public video hosting site, like YouTube, then post the link here and we’ll be glad to take a look.

  • Avatar
    Donut

    Thanks, but I've provided enough for a ticket, the onus should not be on the player/user to do the due diligence of QA.

    This is most likely a null ref or some exception when the event triggers.

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  • Avatar
    Bungie Support
    Marathon Support

    Hello again,

    We have taken note of your report and will investigate this on our end.

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