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Bungie Answered

Mouse Issues Since Server Slam

I really am trying, I bought a controller to try and enjoy this game but it is very hard for me personally. Since the server slam I have been having mouse issues, for all 300 hours i've spent in marathon it has been 90% playing with controller and the rest trying to fix my mouse issues. I have disabled all overlays, cycled through my settings, tried changing windows settings and lowering all my polling rates, nothing works. Hell, I played the server slam on a very high end PC, same issue. I bring that up because I sold that PC for a laptop for work and school, and I still have these mouse issues. It's very hard to enjoy and play this game with these constant issues and poor performance, especially since I haven't played with a controller in years, I know a refund is impossible but if this doesn't get fixed soon I don't know if I can play this game anymore.

Below is a link showing my mouse issue in game.

https://drive.google.com/file/d/127gPeuXnCT4WaeB5wUtMl9yErsUV22PV/view 

If it helps at all, these are my current specs.

Processor: AMD Ryzen 5 7235HS, 3201 Mhz, 4 Core(s), 8 Logical Processor(s)

RAM: 20gb 3200hz DDR4

GPU: NVIDIA GeForce RTX 4050 Laptop GPU

Mouse: Razer Deathadder 1000 Polling Rate Max

If there is anything else I can provide please let me know, I absolutely love this game, I just wish to play it on MnK without issues. 

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Comments

1 comment
  • Official comment

    Hi there,

    Thanks for the report.

    Please re-upload the video to a free hosting site, that doesn't require a login, such as youtube, twitter/x or imgur.

    In the meantime, please try 500 Hz or 250 Hz and fully close Razer Synapse after applying the change. Then disconnect your controller while testing and compare fullscreen/borderless with capped FPS.

    If it still occurs, capture a video of whether it happens in menus only or during gameplay as well, plus the exact polling rate used.

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