Bungie Answered
Monkey error code
Got disconnected from the game and lost all of my gear at 16.05 being unable to reconnect and only options to wait or return to lobby
1
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Hello there,
Thank you for reaching out and reporting this issue.
Error code MONKEY is a general networking disconnect that we’re actively tracking. Your disconnect is automatically reported on our side when it happens, so that run is already flagged for investigation.
We’re not able to restore items or progress lost due to disconnects, lag, or other connection issues. In cases where a qualifying server‑side error happens, any refunds that can be offered are handled automatically by the game systems, not manually through support.
In the event that an error occurs with Bungie’s server or network infrastructure, connection recovery may not be possible. We will attempt to ensure that any players affected by a server error will have their starting gear returned to them.
Note: Gear refund only applies to a subset of server error conditions, and will not cover gameplay losses due to Internet connectivity or client-side problems.
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