Marathon Crashing Entire Computer
I am completely unable to play the game. 2 nights ago, I had been playing for a few hours and then while loading into Cryo Archive, my audio started to bug out, and then my entire computer crashed, showing a black screen with a message "Your computer has run into a problem and needs to restart". That went away after a little less than a second and then my computer instantly restarted.
Ever since, loading into any match or even just having the game open in the menu can cause this to happen. I've also been able to get into a Perimeter and Dire Marsh run but then it crashes shortly after. I have gone through extensive testing to try to figure out the cause. At this point, I have completely reinstalled Windows 11 from scratch, and only installed base drivers and only Steam/Marathon and Discord to see if the problem persisted, and it did. Other games run with no issue, notably Destiny 2. I have also run OCCT stress tests on power and memory, each for half an hour with no issue.
Here is my hardware:
- Ryzen 7 7800X3D
- EVGA RTX 3080 TI FTW3 ULTRA
- 32GB DDR5 6000MT/S
- ASROCK B650M Pro RS Wifi
- Corsair 750W Gold PSU
I am also using these peripherals:
- Two 1440p monitors, one 170hz and the other 144hz
- Focusrite Scarlett 2i2 4th Gen
- Apple keyboard
- Redragon Gaming Mouse
My biggest suspect is something to do with my focusrite, but I need the headphones and microphone plugged into it to work in order to play the game. So, a workaround wouldn't solve the issue. I've had no issue until 2 days ago, and I've put in ~25 hours into the game. I can also provide a list of installed drivers if you need.
I tried disabling Windows auto restart and then had this happen:
A pop up showed saying marathon had crashed, and then a window popped up titled "steamwebhelper.exe - Application Error" and the button had no text and the window had a red X. After waiting for a while, then the “your device ran into a problem and needs to restart" message showed back up. I figure I don't need to send photos of that because there is only text on the screen.
I really enjoy this game and I bought it after the free week. I definitely fell in love with it after figuring out the basics and I really want to go back into Cryo and I just can't even play the game at all! I spent pretty much my entire afternoon/night trying to fix this issue on my end so that I could play yesterday, and could not fix it. As a developer myself, I believe there isn't anything else I can do on my end to solve the issue and so my fate playing this game is entirely in your hands. Please fix this for me and any others who are also experiencing this issue!
Comments
Hi there,
Thank you for reaching out.
I'm sorry to hear that you are having issues with the game stability when trying to play the game.
To start out, if you are on PC, we'd recommend trying to verify the game file integrity through steam to see if it helps. If the issue persists, please ensure that all of your drivers, windows, and your BIOS are all fully up-to-date.
If you still run into the same issue despite all of this, can you provide us with a copy of your DxDiag? You can copy and paste it over on PasteBin and provide us with the link.
Please also include:
I was able to play for about an hour today with no crashes, then it crashed while I was in a round. I then tried unplugging my focusrite and used some old razer headphones instead, and still got the crash. Then, I tried using the discord web client instead of the app. Still crashed. Then, I used in-game VC and it still crashed. I'm not really wanting to keep crashing my computer as there are some risks in doing that but it's relatively low I suppose.
Here is a pastebin to my DxDiag after the latest crash:
https://pastebin.com/NkB5Mnff
The latest crash occured at 8:55PM MST. The crashes have happened in menu, in loading, and in a run, but all today were in a run. I've tried flashing my BIOS too and using default settings. Windows is also up to date and I completely reinstalled Windows a few days ago like I said. Verifying the game files didn't do anything. It seems as though once a crash happens in a day, then the next crash occurs faster after relaunching the game, and this keeps happening as long as I launch the game. For example, I'll play for an hour, then it'll crash. Then, I'll load back into a run after starting my computer up again and crash after 2 minutes. Then, I'll load it up and crash right after loading back into the run. I would bet if I launched it again right now, it would crash in loading screen or on the menu.
Is there some way I could get a temporary key to play the game on PS5 in the meantime or something? I would like to keep leveling up my cradle and I don't get as much time to play as I would like, so trying to complete what I want to before the season ends is going to be a challenge already and I would like to be able to use the time I have to play the game. If not, that's fine. I'm not even sure you guys are able to verify that my game is crashing or anything so I understand if that's not possible.
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