Bungie Answered
Loss of gold key room loot
A squad of my buddies and I were playing Dire Marsh and opened up the Green House Gold Key and proceeded to loot as usual. In the midst of a fight, I jumped back to heal mid fight and got stuck on a crate and couldn’t move. This resulted in me being stuck for over 13 minutes stuck on this crate losing my newly acquired Gold WSTR and Gold Sneak Backpack. I can provide screenshots of the loss…
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Hi there,
Thank you for reaching out and for reporting this.
If you encounter this again, please use your platform's capture button to take a video. You can upload the footage to a public video hosting site, like YouTube, then post the link here and we’ll be glad to take a look.
Support is unable to restore any lost loot, and any refunds that can be offered are handled automatically by the game systems, not manually through support.
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