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Bungie Answered

Linking issue

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Friendly

Hi I share a PC with my daughter and we have one pc and I just got another xbox for myself so we didnt have to share it anymore. I went to link her xbox to her bungie account because my microsoft account on the pc is the autofilled it linked it. I do not want to do this. 

I've tried to manually enter her xbox account into the bungie app but it  just keeps saying account already linked. It's not giving me any option to enter her info to link it. 

To verify I do not want to unlink my account from my account. but its acting like my account is linked to hers although it says it cant link it which is good lol cause i dont want it to be. 
Her account never had an xbox account linked to it and she wants to link her account it just auto filled my account info since we share a pc but is primarily mine. 
Shes about to play marathon with me before the trial ends to see if she likes it before i buy it for her. So I'm not sure what to do as I want my info to stay with my account where it is unchanged.  And hers to be on hers but she cant enter it. 

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  • Official comment
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    Bungie Support
    Marathon Support

    Hi there,

    Thanks for reaching out. 

    If you want to keep your own Bungie/Xbox setup exactly as it is, I would recommend not unlinking anything on your account right now.

    Instead, please try the following steps:

    • Sign out of Microsoft/Xbox in the browser
    • Open an Incognito window, or use a different browser entirely
    • Sign into your daughter’s Bungie account first
    • Start the Xbox link process from there
    • When prompted, make sure you sign into your daughter’s Microsoft/Xbox account, not the one that is auto-filled

    If it still says the Xbox account is already linked, that usually means that Xbox account is already attached to a Bungie account somewhere, even if the current page is not making that clear.

    For Marathon specifically, linked platform accounts on the same Bungie account share one Marathon profile, so it is important that each of you is linking the correct platform account to the correct Bungie account.

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    Friendly

    Sorry I think you misunderstood she went to link her account and my auto signed is what auto linked which is linked to my account. So as soon as the popup came up she realized it was the wrong account and asked me to help her as it has no option to link her account. when I go to link her account it wont give me a prompt it just says "account already linked" there is no remove or change option. 

    So I need to link her account to her bungie id. I can not do so as its showing "already linked" with no option to log in with her account.  I double checked mine is still linked to mine which is good but I cant link her account to her id so not sure how to fix her account.

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