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Bungie Answered

Compiler/Cryo Skins Not awarded

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rem

Hi there, 

Completed the compiler fight with my team but I did not get the codex entry or recon skin rewards. My 2 other teammates unlocked their respective skins during the same event. Can you please look into this, thanks in advance.

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  • Official comment
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    Bungie Support
    Marathon Support

    Hi there,

    Thank you for reaching out and for reporting this.

    Please provide the following details to add to your report:

    • Your Platform
    • The approximate date and time of when this happened
    • Did your crew start the Compiler encounter?
    • Was this a fight involving multiple crews or just yours?
    • Did you personally hit the Compiler’s exposed weak spot when it was exposed?
    • Do you have video or screenshots showing those hits?
    • Did you exfil successfully?
    • Did your friends get the skin/Codex from the same run? If so, what are their Bungie IDs?
    • Was the missing reward just the skin, or also Codex progress?

    If you have a video or clip from the encounter, you can upload the footage to a public video hosting site, like YouTube, then post the link here and we’ll be glad to take a look.

  • Avatar
    rem

    1. Steam

    2. 5/29/26, 10:39 am

    3. Yes we started the encounter and brought all necessary credemtials (teammate did).

    4. It involved another crew, as they asked to experience the fight with our team, since we had all credentials to go up.

    5. Yes personally hit the exposed weak spot. I carried 5 emps to extend the weak spot duration and fired whenever it was up.

    6. I don't have videos/screenshots showing the hits. Just a screenshot during the fight and after (I was excited since it was my first time fighting compiler and peak moment in game so far)

    7. Yes exfilled succesfully and had the ganglion in my inventory before wipe.

    8. Yes the friends got their skins from the same run: rest#5262, ikurus#5698
    9. Both the codex entry and recon skin are missing.

    Thanks in advance!

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  • Avatar
    rem

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  • Avatar
    rem

    Hi there Bungie Support, any update on this issue?

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  • Avatar
    rem

    Any updates for this issue Bungie Support?

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  • Avatar
    Bungie Support
    Marathon Support

    Hi there,

    Thanks for the details and screenshots.

    Please know this issue has been flagged to the team for investigation. We apologize for the significant inconvenience caused.

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  • Avatar
    MrRichard999

    So this isn't getting fixed for anybody that had this issue?

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