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Bungie Answered

Game Crash

Bungie Account Names - Baal#8484, BaldAndHappy#3865, Preview#7002

Platform - Steam

Description of Issue - My 2 team mates crashed, and then when they reconnected, I crashed.

Rough Date and Time of issue - 27/05/2026 at around 9:20 pm BST

Repro steps -  I don't know what just happened, but my team and I were playing Dire Marsh just now. We spawned at AI Uplink and immediately fought a team at the water part behind AI Uplink. We killed them and went towards Maintenance, and on the bridge between Maintenance and Canal 2, two of my teammates could not move or hear anything and a second later, their game froze and fully closed. When they reconnected back I went near them, and my game also auto closed as I was trying to reconnect a team pushed us and killed us.



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2 comments
  • Official comment

    Hello there,

    Thank you for reaching out to us.

    We understand you and your teammates disconnected during a run. We're sorry to hear of this, as we can imagine the impact which this may have had. If you haven't already done so, then you may wish to Optimize Connections and perform Network Troubleshooting. These steps can often help to prevent the recurrence such as incidents like the one you experienced.

    If you do continue to experience incidents like this one, then please let us know whether it occurs under identical circumstances and whether any error codes presented themselves. We'll then review.

  • All 3 of us have different internet providers and different pc specs. It's not about the optimisation or network; the game didn't even properly crash it just closed itself.

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