Bungie Answered
Server Crash Due to Maintenance
Bungie Name: Sapper#0561
Platform: PlayStation 5 Pro
Time: 5/26/26 approx 2/3am Central time
Description of Issue is the same as everyone here During the recent network outages for the marathon servers happened to me while I was running Cyro KEY vault 6. Due to the servers being down me and my teammates we’re all disconnected from the match me who was not given the refund but instead being prompted for a reconnect. Every time I attempted this reconnect the screen would go black and the screen would just reappear. Message to reconnect but would not reconnect I brought in a 45K Gold Loadout!!!
Rough Date and Time of issue - Around 2/3:30 AM Central time 5/26/26 kept trying 12pm today!!!
Cryo 6 is the last subroutine i need and would like the key refunded along with any of the other gear i brought in. if thats not an option i just want the key back since it took me so long to get originally. In order to verify just check the last match i played and look at everything i brought in. Please bungie help us out your system failed to work properly!!!
Here are my clips: lol my 45k Cyro 6 key and golden loadout 😭
https://youtu.be/rj6YNja8Alc?si=EokrkxCiaLxb467B
https://youtu.be/TNfQLE0u3VE?si=VmYWZDoMW9eOmTwW
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Comments
Hi there,
While we're unable to manually return lost loot, we have a system in place that automatically refunds gear lost to a subset of server errors. Please note that this will not cover gameplay losses due to Internet connectivity or client-side problems.
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