All social features in Marathon appear disabled on my account.

i am 19 years old I have everything sorted in my identity I should be able have my social features enabled yet they are all disabled 
https://medal.tv/games/marathon/clips/mKTjpSHQUY1X95P9B?invite=cr-MSxaNnksNDEwMDIwMDgw&v=31 
this medal link has a video of showing my settings that are simply disabled even tho I  meet the requirement of age to talk to anyone
I have been talking to this support form for almost 2 weeks and the problem is still ongoing I really need someone to focus to help this problem  because 
1. I am above the age requirement I already used my ID to confirm my age
2. I linked my steam and I have no privacy blocking it either and neither do i have a privacy block with my playstation link
3. this problem has not been being looked at by a real person leaving the answered extremely automated in my eyes which isnt helping 
all I want is to play marathon I bought the game to play it with my friends yet ive been unable to play with them for almost 2 weeks cause most of my social features are disabled