Controller not being recognized

Matty Parm

May 19, 2026 10:56

After trying to log on this morning, my controller cannot be recognized. I have tried disabling, enabling, restarting, using different ports and nothings working. I have tried steam controller enable, disable and nothing is working. I have also checked firmware and no update is available.

Please advise.

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Comments

8 comments

Official comment

Bungie Support
Marathon Support

May 19, 2026 13:09 (Edited May 19, 2026 13:09)
Hi there,

Thanks for reaching out.

Since you’ve already tried restarting, changing ports, toggling Steam controller settings, and checking for firmware updates, the next things I’d recommend are:
- Fully close Discord from the taskbar, not just the main window, and disable the Steam Overlay. Then test the controller again.
- Try the opposite connection method. If you are currently using the controller wired, test it over Bluetooth. If you are using Bluetooth, test it wired instead. This is another troubleshooting step we’ve used for Steam controller-related issues.
- If this is an Xbox controller, please make sure the firmware is updated through the Xbox Accessories app.
If the controller still is not recognized after that, please let us know:
- The exact controller model
- Whether you are using it wired or via Bluetooth
- Whether Steam is detecting the controller correctly
- Whether the controller works normally in other games
- Whether this is happening with a Steam Controller specifically
Matty Parm

May 19, 2026 16:37

My pc does not support Bluetooth but all these other methods have just been tried and with no success. Firmware check has been done 10x to ensure it was updated, nothing.

here are some errors im getting on battle eye, idk if it correlates:
12:33:23: Note: File blocks can be ignored if they don't cause problems with the game.
12:33:23: [INFO] Blocked loading of file: "C:\Windows\System32\XInput1_4.dll".
12:33:42: [INFO] Blocked loading of file: "C:\Windows\System32\pnrpnsp.dll".
12:33:43: [INFO] Blocked loading of file: "C:\Windows\System32\XInput9_1_0.dll".

Information requested:
- Elite series 2, model #1797
- Wired with the wire it came with
- Steam detects my controller when i disconnect and connect in the bottom right hand corner and when going through settings
- The controller works in apex and all other games i use controller in
- It is not a steam controller.

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Bungie Support
Marathon Support

May 19, 2026 20:52
Hi there,

Thanks for the additional details.

At this point, we recommend trying the following:
- Verify the game files in Steam
- Restart your PC
- Run the built-in Windows repair tools to check for damaged system files
- Reinstall or repair the Xbox controller driver and/or Xbox Accessories app
- Disconnect any other input devices
- Temporarily disable overlays or input-related apps such as Discord overlay, OBS, MSI Afterburner, RGB software, or controller remapping tools
If you still run into the same issue despite all of this, can you provide us with a copy of your DxDiag? You can copy and paste it over on PasteBin and provide us with the link.
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Matty Parm

May 19, 2026 23:45

I have tried all these so here is the pastebin of my dxdiag: file:///C:/Users/MatFB/Desktop/DxDiag_Bungie.txt

I would really like to play this week and weekend for Cryo, I have been out of town every weekend since April 15th for the military and just want to get some Cryo in lol. I would really appreciate it if we can find a fix.

Thank you

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Matty Parm

May 20, 2026 12:25

I have a feeling its because battleye is blocking my input, the Xinput1_4. I have no idea why, I'm not cheating, never have in any game and i don't have anything weird downloaded either. I also would not be contacting you guys if i was cheating.

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Bungie Support
Marathon Support

May 20, 2026 13:07

Hi there,

There isn't a working link for your PasteBin in your post.

Please use these steps:
1. Press (Windows Key + R) to bring up the Run dialog box, enter this command “dxdiag” without quotation marks.
2. Click on “Save all information”.
3. Copy the text and use a text dump website (i.e. [url=http://pastebin.com]PasteBin.com[/url]) to paste the information. Please don't use Google Drive.
4. Create a link and post it here.

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Matty Parm

May 20, 2026 14:27

Sorry about that, here is the pastebin link

https://pastebin.com/hFwJRR6Z.

Please advise

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Bungie Support
Marathon Support

May 20, 2026 15:24
Hi there,

Thanks for sending in your DxDiag.

Since Steam detects the controller, it works in other games, and it appears in your DxDiag, this does not look like a controller hardware failure. This looks more like a PC-specific Windows, driver, or XInput issue affecting Marathon.

The main things I’d suggest trying next are:
- Free up space on the C: drive first. It is nearly full, which can cause Windows or game component issues.
- Install the latest Windows updates, including any Optional Updates.
- Install the latest motherboard, chipset, and USB drivers from the system or motherboard manufacturer support page.
- Opt into the Steam Client Beta, fully exit Steam, relaunch it, and test again. This is worth trying because Steam has previously had XInput-related client issues, and beta builds can include fixes before they reach the main release.
- Reinstall BattlEye as a cleanup step. It could help if the anti-cheat install is corrupted, but I would treat this as a lower-probability fix.
- If Armoury Crate or SteelSeries GG/Sonar are still installed, fully close them or temporarily uninstall them before testing again.
- Try a clean boot so Marathon launches with only Microsoft services and essential startup items running.
- If needed, uninstall the Xbox controller device in Device Manager, reboot, and reconnect the controller wired.
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