Bungie Answered
Crew stuck in endless loading screen for Cryo
Me and my two crewmembers got struck in a loop loading into cryo. We weren't able to back out of the matchmaking process but never loaded into a game even after 10-15 minutes. After ending the process of the game we had to quit out of the matchmaking and subsequently lost all our gear because of it. Even tried loading back into the matchmaking and still sat there for 5 additional minutes.
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Hi there,
Thanks for reaching out.
We're sorry to hear that you and your crew became stuck in an endless loading screen while attempting to load into Cryo and losing your gear after quitting matchmaking.
This type of issue may be related to a connection networking problem. If you haven't done so already, we recommend going through our Optimized Connections Guide and perform Network Troubleshooting Guide, these resources may help improve matchmaking and loading stability.
If you experience this issue again, please let us know whether any error codes appeared or if there an specific steps that seem to reproduce the issue, and we'll take a close look.
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