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Bungie Answered

Stuck on looting page - unable to reconnect

I ran a Cryo Archive match for vault 4 and began having issues towards the end of my run. It started with not being able to crouch so we then decided to exfil. I go to loot a tier 3 room strongbox and get stuck on the loot screen. I then try to close app and reconnect but the reconnect wouldn’t work? I lost some of my best gear that I never got to use.

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  • Official comment

    Hi there,

    Thanks for reaching out! 

    If this happens again, please use your platform's share feature to capture a clip highlighting the issue you're experiencing and upload it to YouTube, then send us the link here along with your Bungie name (including the # and 4 digits), platform, and approximate date/time it occurred. We'll be glad to take a look.

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