Bungie Answered
Lost everything after using key on locked room because of server maintenance disconnection
Hello, I was wondering if there's any possibility of getting my gear back, after I was disconnected from the game right as I was about to exfil after bringing in about a 11k loadout and also looting another 10k worth of items from the station office in perimeter. I repeatedly kept getting the "continue waiting" screen and after about 20 tries (a couple after it happened and the rest after the server maintenance concluded) I eventually just selected "return to lobby"..... To find all of my gear gone... I really don't even care about the key room loot, I just want what i went in with truthfully... Any help would be appreciated.
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Comments
Hello there,
Thank you for reaching out and reporting this issue.
We’re not able to restore items or progress lost due to disconnects, lag, or other connection issues. In cases where a qualifying server‑side error happens, any refunds that can be offered are handled automatically by the game systems, not manually through support.
In the event that an error occurs with Bungie’s server or network infrastructure, connection recovery may not be possible. We will attempt to ensure that any players affected by a server error will have their starting gear returned to them.
Note: Gear refund only applies to a subset of server error conditions, and will not cover gameplay losses due to Internet connectivity or client-side problems.
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