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Bungie Answered

Xbox crashing/overheating

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Adrozan

Soon as marathon game loads, xbox fan begins running loud. Xbox acts like it is overheating causing game client to crash or shut down entire xbox. Console has been cleaned of dust and doesn't happen with other games. Fan immediately goes silent when closing game. Wondering if its a weird issue with marathon game data. Started happening after patch on April 29, 2026.

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  • Official comment
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    Bungie Support
    Marathon Support

    Hi there,

    Thanks for the report.

    If you are still experiencing crashing and overheating, can you please try the following:

    • Completely power down your console, wait ~30 seconds, then start it back up.
    • Check for and install any system updates
    • Reinstall Marathon and Clear your console's cache (Please check out this guide)

    Also, please make sure your console has good ventilation. Overheating can trigger safety shutdowns that look like random crashes.

  • Avatar
    Adrozan

    Hi Bungie,
    I have tried this and still have the issue.

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  • Avatar
    Bungie Support
    Marathon Support
    (Edited )

    Hi again,

    If the console is still getting hot enough to shut itself down only while playing Marathon, please send us a bit more information so we can investigate:

     

    • Your Xbox model (Series X or Series S)

    • Whether the shut down happens in menus, in‑match, or both

    • Roughly how long after launching it occurs

    • Any error codes or messages shown on-screen or in your Xbox error history that occurred when playing Marathon (for example, codes starting with 0x...)

    • If possible, a short video clip showing what happens leading up to the crash/shutdown (you can capture this with a phone pointed at the screen if needed). You can upload the footage to a public video hosting site, like YouTube, then post the link here.

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