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Bungie Answered

CARRI Superior Key Template did not grant key after exfil

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danofpaco
Purchased a Superior Key Template with 75 commendations. Took into Perimeter. Exfil'd successfully. No key in backpack or vault after run. Xbox, exfil at about 12:30am central time.
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  • Official comment
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    Bungie Support
    Marathon Support

    Hi there,

    Thanks for the detailed report, and I’m sorry this happened.

    Superior Key Templates are designed to consume themselves on a successful exfil and turn into a key that’s added to your inventory or vault.

    In some cases, templates can be lost without payout if the carrier goes down during the run or if other deaths occur, even if the crew ultimately extracts. If you’re sure you stayed up the whole time and still didn’t see a key in either your backpack or vault, please share the following information:

    • Your Platform 
    • Exact item name (e.g., CARRI Superior Key Template):
    • Where you got it (CyberAcme barter, reward, etc.):
    • Did you have any other key templates or keys in your backpack or vault before the run?
    • Map and mode (e.g., Perimeter Standard/Duos/etc.):
    • Runner/Shell used:
    • Crew size (solo, duo, trio) and whether any crewmates also had templates:
    • Rough date/time of the exfil including time zone:
    • Step-by-step of what you did after equipping the template (any contracts, UESC fights, interactions with other players, key rooms, etc.):
    • Did you go downed or die at any point before exfil (even if revived)?
    • Which exfil you used (first available / mid / final, and whether the whole crew exfilled together):
    • Did your commendations/credits definitely get deducted for the purchase?
    • Confirm that you checked both backpack and vault for the new key afterward:
    • Were your backpack or vault close to full at the time? 

    • Screenshots or a short video of:
      • The template in your inventory before the run
      • The Run Report after exfil
      • Your backpack + vault right after the run where the key is missing.

    Please use your platform's capture button to take a video. You can upload the footage to a public video hosting site, like YouTube, then post the link here and we’ll be glad to take a look.

  • Avatar
    Glitch

    This ever get fixed? Had it happen to me.

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