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Bungie Answered

Marathon Causing Freeze, then Subsequent Reboot on Laptop

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Deuce

Hello,

I've been searching for fixes to this problem, but have yet to find one that works for my setup. I have a 2025 Razer Blade 14, with a Ryzen AI 9 365 and RTX 5070.

I have had an ongoing issue with Marathon, where it will be functioning normally for an hour or more, then suddenly, the frame rate will drop to about 5-10 fps for a couple seconds, then freeze, then a few seconds later the device restarts itself. I have had this freeze and reboot occur multiple times in a gaming session.

I'm suspecting this force reboot is a temperature failsafe, as Marathon is putting my CPU over 100 degrees. This issue has only occurred while playing Marathon, and I have been able to play Destiny 2 for multiple hours without issue. I've tried to limit the CPU power maximum to 99%, but that did not fix the issue.

Has anybody else encountered similar issues, and/or, know how to fix this from happening? I have stopped playing Marathon on this laptop for the time being as I don't want to risk long-term hardware damage.

Thanks!

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  • Official comment
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    Bungie Support
    Marathon Support

    Hi there,

    Thanks for reaching out.

    While it may be possible to play on certain laptop configurations, we do not officially support them per our Marathon Storage and System Requirements guide.  

    That said, there are a few general things you can try that may help reduce the freezes and reboots:

    • In Marathon’s video settings, you can try:
      • Capping your FPS (for example to 60 instead of uncapped).
      • Lowering your resolution and overall graphics preset.
      • Turning down or disabling extra-intensive options like high shadows, volumetrics, motion blur, and foliage density.
    • Make sure Windows, your NVIDIA GPU drivers, and any firmware are fully up to date.
    • Keep an eye on temperatures using any monitoring tool you’re comfortable with. If your CPU is regularly spiking to 100° and the system is hard-rebooting, that means that the laptop’s thermal protection is kicking in.

    If the device continues to hit very high temperatures and reboot even after reducing settings and updating drivers, we’d strongly recommend stopping Marathon on that laptop for now and reaching out to Razer’s support so they can check for potential cooling or hardware issues. 

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