Bungie Store Customer Support is functionally unreachable
After purchasing the Marathon Collector's Edition, I did not receive an order confirmation or Zero Step code. I waited the 24 hours on the product listing to pass before reaching out to customer service, but I did not receive a response or even a confirmation that my customer service query had produced a ticket. The contact email I was told to reach out regarding issues in my shipping confirmation was "noreply@bungiestore.com" which, unsurprisingly, was set up to not have a functioning inbox.
When I reached out on these forums for a Twitch related issue, I was told I should have received some sort of confirmation. I attempted another ticket as instructed, but I was still unable to get a confirmation and I was discouraged when the ticket itself emphasized that reaching out again would kick me to the end of the line. When I reached out on other social media channels, users expressed to me that they had received a ticket when attempting to reach the Store's customer service. Yet, other users shared my experience in being unable to produce any sort of contact with them recently.
I am posting this to make y'all, and other users, aware of the issue as I have still been unable to make any sort of meaningful contact with Store Customer Support to get this resolved. I know and respect that this is not a Marathon game-specific issue, but this is an issue with being unable to acquire ingame content I have purchased.
Comments
Hi there,
Thanks for reaching out.
The forums are unable to assist with Bungie Store-related issues, which is why we usually suggest reaching out to Bungie Store customer service via this link for assistance with Store-related issues. Just to be sure, can you confirm you did indeed reach out via the appropriate contact form linked? If you did, the Store should get to your ticket in due course.
That said, if you reached out via the linked form and still have yet to receive a response as you mentioned, could you let us know roughly when you first submitted the ticket?
I'm happy to confirm that I did reach out using that link in particular. I initially reached out on Sunday 4/12, but followed up on Monday 4/13 when I did not get a ticket (I was concerned I had potentially mistyped my email address) and again on Wednesday 4/15 following guidance I received from y'all on this site.
I am happy to be patient for this sort of thing, but I'm generally able to either get a confirmation that my ticket was received or I'm able to reach out to a functioning email address. I appreciate your assistance!
I received the codes from "SendOwl" just now! I appreciate any support you provided, and the time you took to respond to my query. Have a great day!
Hi again,
We're glad to hear that, and thanks for letting us know!
Of course! Thank you again for your time and attention with this; I appreciate you!
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