Missing contracts rewards.

• Official comment

  

  Bungie Support

  Marathon Support

  April 13, 2026 13:57

  Hi there,

  Thank you for reaching out and for reporting this.

  Could you provide a few more details to add to your report?

  • Your Platform
  • The approximate date and time of when this happened
  • Exact contract name and Faction
  • When this happened relative to Cryo ending
  • Was Cryo was still active in the lobby afterward, or did it look like Cryo had just ended when they got back to menu?
  • Did the run summary ever show a reward screen or mention contract rewards?
  • Did the contract card disappear from the Faction screen with no “Claim” step?
  • Did any items, keys, materials, crates, or credits that appear immediately after that run?

  
  Screenshots of:

  • Factions screen now 
  • Inventory tabs that should have gotten a reward
• 

  MapleOatmeal

  April 13, 2026 17:11

  I play on xbox, happened to me at like 10:50 on Sunday morning 4/12. I was doing the CyAc quest "Good Hatch". It was honestly just as cyro was ending and when I had finished my final run of the weekend. My run summary said I completed it and everything and when I returned to my faction menu I couldn't claim my rewards anywhere. It actually stopped me from starting runs by saying I needed to claim completed contract but it was no where to be claimed. I'm not sure where to submit a picture but I was filming a video of my insane loot run I had and I got my contract being completed in the run summary on camera.

  Yes

  0

  No
• 

  Bungie Support

  Marathon Support

  April 13, 2026 17:37

  Hi there,
  
  To add screesnhots to a thread:
  
  

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  If you happen to have a video, that would be really helpful. You can upload the footage to a public video hosting site, like YouTube, then post the link here and we’ll be glad to take a look.

  Yes

  0

  No

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