Twitch drops

My nickname in the game is Signal#9016, I watched the first Twitch Drops a long time ago and after waiting a very long time, I received 2 messages, but the profile background from WEAVEworm did not come, there is no accepted contact with technical support, when I go to the link on the website about problems with Twitch, I write to Twitch, but not in one other There are no problems with the game. So I hope your studio solves the problem as soon as possible.