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Bungie Answered

Parental Controls Help

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Cancer
I've purchased the game for my son (12 years old) and find myself unable to access the parental controls. He is able to send me the invite, but when I click accept from i get stuck in an endless loop verifying kws. It states I have previously authenticated, send me an email stating I am verified for Bungie, then returns me to the page where I have to accept the invite from my son.
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  • Official comment
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    Bungie Support
    Marathon Support

    Hi there,

    Young players (aged under 13, or their country’s age of digital consent) will need to link their account with a parent, guardian, or other responsible adult’s account in order to access certain features, such as joining text or voice chat. The parent, guardian or other responsible adult needs to have a Bungie.net account and verify that they are an adult.

    Please review our Date of Birth Requirements article for more information and setup instructions:
    https://help.bungie.net/hc/en-us/articles/24217906958868-Date-of-Birth-Requirements-for-Destiny-2-and-Bungie-Services

    If you are encountering issues after setting up Parental Controls, there might be an issue with the Parental Control settings on the platform you use to play. Please reach out to your platform's support team for assistance with troubleshooting your platform's Parental Control settings.

  • Avatar
    Cancer

    I appreciate the speedy response but I need more than a copy pasted reply without reading my post. I'm unable to set up parental controls through bungies website due to a loop in the process.

    I've found a reddit post that includes a video of the exact issue I'm having

    https://www.reddit.com/r/Marathon/s/5mLmS9e9KT

    I just want to play the game with my son, and this is making me unable to do so

    2
  • Avatar
    Emintendo

    Hey guys. I wanted to let you know I’m having the exact same problem as Cancer. I’ve seen the Reddit video as well and it’s exactly the same behavior when clicking “Accept” for the invitation. I’ve tried incognito and different browsers and still I’m unable to complete the process

    1
  • Avatar
    Cancer

    Yeah I've tried incognito, multiple browsers, as well as resetting credentials for KWS and re-verifying my age.

    0
  • Avatar
    Bungie Support
    Marathon Support
    (Edited )

    Hi there,

    Since you’ve already tried incognito, multiple browsers, and re-verifying your age with KWS, here are a few steps that you can try next:

    • Make sure you’re:
      • Logged into your adult Bungie.net account in the browser (not your child’s account).
      • Logged into the same email on the KWS side that you’re using for your Bungie parent account.
         
    • If you’ve ever had more than one Bungie account, fully log out of all Bungie tabs, close the browser, then reopen and log in only with your intended parent account.

    • Instead of just clicking Accept on your child’s invite:
      1. Go to and sign in with your parent account.
      2. Go to Settings → look for Parental Controls / Permissions.
      3. See if your child’s account / invite is listed there, and try to accept it from that page.
    • When it sends you to KWS to verify, complete that process once, then let it redirect you back—don’t manually close the tab.

    • On one device, do this:
      • Log out of Bungie.net and KWS completely.
      • Clear cookies just for Bungie.net and the KWS consent site (not your whole browser, if you don’t want to).
    • Then:
      • Use a different device and network if possible (e.g., your phone on mobile data instead of the same home PC/Wi-Fi).
      • Open the invite email on that device, tap Accept, and walk through the KWS verification again.
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