Bungie Answered
Lost items due to infinite loading / failed reconnect (PS5)
Loaded into a Marathon lobby around 9:18 PM EST with a Deluxe and Superior Key Template.
The game stayed on the loading screen for ~5–6 minutes and never entered the match. I restarted the game and was prompted to reconnect, but it returned to the same infinite loading screen again.
The match never started, and I still lost the items.
Platform: PS5
0
Comments
Hello there,
We're sorry to hear about this issue.
In the event that an error occurs with Bungie’s server or network infrastructure, connection recovery may not be possible. We will attempt to ensure that any players affected by a server error will have their starting gear returned to them.
Note: Gear refund only applies to a subset of server error conditions, and will not cover gameplay losses due to Internet connectivity or client-side problems.
You may also visit our Network Troubleshooting guide for more information about disconnections.
https://help.marathonthegame.com/hc/en-us/articles/39001647855380-Marathon-Network-Troubleshooting-Guide
Will I be able to get my key templates back?
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